scope: clarify that bulk client-data processing requires operator approval - #246
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…scope deltas with client-data bulk-reads policy
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Reviewed and approved by Sameer. Rebased onto main; the prior CI failure was a stale .trivyignore.
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What is this change?
This PR clarifies the client-data read and bulk-processing boundaries:
src/scope.mdto specify that while reactively reading database records for individual troubleshooting/support is permitted, any large-scale bulk reads or batch LLM processing of customer call transcripts or files requires explicit operator approval in-thread.src/recipes/product-support/recipe.md) to explicitly record this bulk-read approval policy.support-request-triageskill (src/recipes/product-support/skills/support-request-triage/skill.md) to add a matching note on client-data processing limits, ensuring no contradictions between global scope and concrete instructions.What led to this?
On 2026-08-22, Jor requested an extraction of all client Q&As from 476 conversations, processing 29,018 chunks of raw customer transcripts via
gemini-3.5-flash. While the strict-actions check was clean (no database writes), this bulk processing directly touched raw customer data at scale. The current text ofscope.md("Anything that touches client data directly") technically forbade this as a "should not attempt" item.This PR:
Tier?
Tier 2 (prose in
src/scope.mdand recipe config).Confidence?
Extremely high. This has been reviewed and refined in partnership with the Claude Opus mentor.