No supported way to re-route a stuck item to another AgentClass without replaying it - #485
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Moves an item to a different agent class on any non-terminal state with no worker bound (notably WorkComplete items parked behind an unavailable auditor class), validated against the live router catalog (unknown ids 400), refused 409 on terminal items and while a worker holds the item. Persisted via a terminal-guarded partial UPDATE (UpdateAgentClassAsync) or riding the Queued guarded row write; emits work_item.agent_class_changed with old/new values. CodeyBox-Prompt-Revision: 1 Co-Authored-By: CodeyBox <noreply@codeybox.invalid>
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Co-Authored-By: CodeyBox noreply@codeybox.invalid
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