We always try to reply to ideas posted by users and sometimes we ask them a question back to which we very rarely get an answer. My assumption is that not all emails are going through, or maybe end up in the Spam inbox.
This (my) assumption got even stronger when experiencing that I don't get email notification for every single ideas users post on User Voice, so this requires definitely a closer look-up.
We always try to reply to ideas posted by users and sometimes we ask them a question back to which we very rarely get an answer. My assumption is that not all emails are going through, or maybe end up in the Spam inbox.
This (my) assumption got even stronger when experiencing that I don't get email notification for every single ideas users post on User Voice, so this requires definitely a closer look-up.