From 600038da7b78c0d2e05912590bf2f515a2cbc4c1 Mon Sep 17 00:00:00 2001 From: Olivia Shoup Date: Tue, 18 Aug 2026 14:44:56 -0500 Subject: [PATCH 1/5] Align GovCloud password reset troubleshooting with the portal UI Committed With Claude --- .../account_management/guide/manage-your-support-tickets.md | 6 ++++-- 1 file changed, 4 insertions(+), 2 deletions(-) diff --git a/hugo/content/en/account_management/guide/manage-your-support-tickets.md b/hugo/content/en/account_management/guide/manage-your-support-tickets.md index 909c111b775..8f792f6f46a 100644 --- a/hugo/content/en/account_management/guide/manage-your-support-tickets.md +++ b/hugo/content/en/account_management/guide/manage-your-support-tickets.md @@ -121,11 +121,13 @@ Make sure your full username includes the `.ddgov.support` suffix. ### Password reset not received -Click **Forgot Password** and follow the process with your full username (with the `.ddgov.support` suffix). If you still do not receive the email, add `ddog-gov.com` to your email allowlist. +Click **Forgot Password** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in **Enter your username**. If you still do not receive the email, add `ddog-gov.com` to your email allowlist. + +If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This control takes you out of the GovCloud support portal. The page it opens is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. ### Registration error -Your account may already exist. Click **Forgot Password** and enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`). If you are still unable to access your account, contact `support@ddog-gov.com`. +Your account may already exist. Click **Forgot Password**, then enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`), in **Enter your username**. If you are still unable to access your account, contact `support@ddog-gov.com`. {{% /site-region %}} From 7f371c63fe130523886d0dbbc1c9b69f054ead60 Mon Sep 17 00:00:00 2001 From: Olivia Shoup Date: Tue, 18 Aug 2026 18:20:39 -0500 Subject: [PATCH 2/5] Correct the password reset CTA label and name Salesforce Identity Committed With Claude --- .../account_management/guide/manage-your-support-tickets.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/hugo/content/en/account_management/guide/manage-your-support-tickets.md b/hugo/content/en/account_management/guide/manage-your-support-tickets.md index 8f792f6f46a..e91d219a8c0 100644 --- a/hugo/content/en/account_management/guide/manage-your-support-tickets.md +++ b/hugo/content/en/account_management/guide/manage-your-support-tickets.md @@ -121,13 +121,13 @@ Make sure your full username includes the `.ddgov.support` suffix. ### Password reset not received -Click **Forgot Password** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in **Enter your username**. If you still do not receive the email, add `ddog-gov.com` to your email allowlist. +Click **Forgot Your Password?** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in **Enter your username**. If you still do not receive the email, add `ddog-gov.com` to your email allowlist. -If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This control takes you out of the GovCloud support portal. The page it opens is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. +If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This control takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. ### Registration error -Your account may already exist. Click **Forgot Password**, then enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`), in **Enter your username**. If you are still unable to access your account, contact `support@ddog-gov.com`. +Your account may already exist. Click **Forgot Your Password?**, then enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`), in **Enter your username**. If you are still unable to access your account, contact `support@ddog-gov.com`. {{% /site-region %}} From 1391d0f638af85049241be6fd889cea23b8a3cfe Mon Sep 17 00:00:00 2001 From: Olivia Shoup <116908616+OliviaShoup@users.noreply.github.com> Date: Wed, 2 Sep 2026 14:42:31 -0500 Subject: [PATCH 3/5] Apply suggestions (ty Bryce!) Co-authored-by: Bryce Eadie --- .../account_management/guide/manage-your-support-tickets.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/hugo/content/en/account_management/guide/manage-your-support-tickets.md b/hugo/content/en/account_management/guide/manage-your-support-tickets.md index e91d219a8c0..63e0bf37273 100644 --- a/hugo/content/en/account_management/guide/manage-your-support-tickets.md +++ b/hugo/content/en/account_management/guide/manage-your-support-tickets.md @@ -121,13 +121,13 @@ Make sure your full username includes the `.ddgov.support` suffix. ### Password reset not received -Click **Forgot Your Password?** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in **Enter your username**. If you still do not receive the email, add `ddog-gov.com` to your email allowlist. +Click **Forgot Your Password?** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in the **Enter your username** field. If you still do not receive the email, add `ddog-gov.com` to your email allowlist. -If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This control takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. +If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This link takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. ### Registration error -Your account may already exist. Click **Forgot Your Password?**, then enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`), in **Enter your username**. If you are still unable to access your account, contact `support@ddog-gov.com`. +Your account may already exist. Click **Forgot Your Password?**, then enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`), in the **Enter your username** field. If you are still unable to access your account, contact `support@ddog-gov.com`. {{% /site-region %}} From 9aafc3621e2ae5fc9ed1e66f7ed1f42a682761da Mon Sep 17 00:00:00 2001 From: Olivia Shoup Date: Fri, 11 Sep 2026 14:06:50 -0500 Subject: [PATCH 4/5] Separate info (ty Bryce!) --- .../account_management/guide/manage-your-support-tickets.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/hugo/content/en/account_management/guide/manage-your-support-tickets.md b/hugo/content/en/account_management/guide/manage-your-support-tickets.md index 63e0bf37273..3f9f9bc36b9 100644 --- a/hugo/content/en/account_management/guide/manage-your-support-tickets.md +++ b/hugo/content/en/account_management/guide/manage-your-support-tickets.md @@ -123,7 +123,9 @@ Make sure your full username includes the `.ddgov.support` suffix. Click **Forgot Your Password?** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in the **Enter your username** field. If you still do not receive the email, add `ddog-gov.com` to your email allowlist. -If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This link takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. +### Do not know your username + +Click **Forgot Your Password?** to open the **Reset Your Password** page, then click **Forgot your username?**, then click **Use Your Email Address**. This link takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. ### Registration error From c8200c7261f42a65ca97567693079f3ba4549d59 Mon Sep 17 00:00:00 2001 From: Olivia Shoup <116908616+OliviaShoup@users.noreply.github.com> Date: Fri, 11 Sep 2026 18:31:47 -0500 Subject: [PATCH 5/5] Update hugo/content/en/account_management/guide/manage-your-support-tickets.md Co-authored-by: Bryce Eadie --- .../en/account_management/guide/manage-your-support-tickets.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/hugo/content/en/account_management/guide/manage-your-support-tickets.md b/hugo/content/en/account_management/guide/manage-your-support-tickets.md index 3f9f9bc36b9..37317d8200f 100644 --- a/hugo/content/en/account_management/guide/manage-your-support-tickets.md +++ b/hugo/content/en/account_management/guide/manage-your-support-tickets.md @@ -125,7 +125,7 @@ Click **Forgot Your Password?** to open the **Reset Your Password** page, then e ### Do not know your username -Click **Forgot Your Password?** to open the **Reset Your Password** page, then click **Forgot your username?**, then click **Use Your Email Address**. This link takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. +Click **Forgot Your Password?** > **Forgot your username?** > **Use Your Email Address**. This link takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username. ### Registration error